Gaya APA

WAYLAND, Robert E., Paul M. Cole. (1997). Customer connections : new strategies for growth . Boston: Harvard Business School Press.

Gaya Chicago

WAYLAND, Robert E., Paul M. Cole. Customer connections : new strategies for growth. Boston: Harvard Business School Press, 1997. Text.

Gaya MLA

WAYLAND, Robert E., Paul M. Cole. Customer connections : new strategies for growth. Boston: Harvard Business School Press, 1997. Text.

Gaya Turabian

WAYLAND, Robert E., Paul M. Cole. Customer connections : new strategies for growth. Boston: Harvard Business School Press, 1997. Print.