Gaya APA

HINTON, Tom, Wini Schaeffer. (1994). Customer-focused quality : what to do on Monday morning . New Jersey: Prentice Hall.

Gaya Chicago

HINTON, Tom, Wini Schaeffer. Customer-focused quality : what to do on Monday morning. New Jersey: Prentice Hall, 1994. Text.

Gaya MLA

HINTON, Tom, Wini Schaeffer. Customer-focused quality : what to do on Monday morning. New Jersey: Prentice Hall, 1994. Text.

Gaya Turabian

HINTON, Tom, Wini Schaeffer. Customer-focused quality : what to do on Monday morning. New Jersey: Prentice Hall, 1994. Print.