Gaya APA

McKEAN, John. (2003). Customers are people : the human touch . Chichester: John Wiley & Sons.

Gaya Chicago

McKEAN, John. Customers are people : the human touch. Chichester: John Wiley & Sons, 2003. Text.

Gaya MLA

McKEAN, John. Customers are people : the human touch. Chichester: John Wiley & Sons, 2003. Text.

Gaya Turabian

McKEAN, John. Customers are people : the human touch. Chichester: John Wiley & Sons, 2003. Print.