Gaya APA

TJIPTONO, Fandy. (1997). Prinsip-Prinsip Total Quality Service (TQS) (ed. 1 cet. 1). : .

Gaya Chicago

TJIPTONO, Fandy. Prinsip-Prinsip Total Quality Service (TQS). ed. 1 cet. 1 : , 1997. Text.

Gaya MLA

TJIPTONO, Fandy. Prinsip-Prinsip Total Quality Service (TQS). ed. 1 cet. 1 : , 1997. Text.

Gaya Turabian

TJIPTONO, Fandy. Prinsip-Prinsip Total Quality Service (TQS). ed. 1 cet. 1 : , 1997. Print.