Gaya APA
FLEMING, John H., Jim Asplund. (2007).
Human sigma : managing the employee-customer encounter .
New York:
Gallup Press.
Gaya Chicago
FLEMING, John H., Jim Asplund.
Human sigma : managing the employee-customer encounter.
New York:
Gallup Press,
2007.
Textbook.
Gaya MLA
FLEMING, John H., Jim Asplund.
Human sigma : managing the employee-customer encounter.
New York:
Gallup Press,
2007.
Textbook.
Gaya Turabian
FLEMING, John H., Jim Asplund.
Human sigma : managing the employee-customer encounter.
New York:
Gallup Press,
2007.
Textbook.