Gaya APA
BUTTLE, Francis, Arief Subiyanto. (2007).
Customer relationship management = manajemen hubungan pelanggan: concept and tools .
Malang:
Bayumedia.
Gaya Chicago
BUTTLE, Francis, Arief Subiyanto.
Customer relationship management = manajemen hubungan pelanggan: concept and tools.
Malang:
Bayumedia,
2007.
Textbook.
Gaya MLA
BUTTLE, Francis, Arief Subiyanto.
Customer relationship management = manajemen hubungan pelanggan: concept and tools.
Malang:
Bayumedia,
2007.
Textbook.
Gaya Turabian
BUTTLE, Francis, Arief Subiyanto.
Customer relationship management = manajemen hubungan pelanggan: concept and tools.
Malang:
Bayumedia,
2007.
Textbook.