Gaya APA
ZEITHAML, Valarie A., Mary Jo Bitner, Dwayne D. Gremler. (2018).
Services marketing : integrating customer focus across the firm (6th. ed.).
dubuque:
McGraw-Hill Education.
Gaya Chicago
ZEITHAML, Valarie A., Mary Jo Bitner, Dwayne D. Gremler.
Services marketing : integrating customer focus across the firm.
6th. ed.
dubuque:
McGraw-Hill Education,
2018.
Text.
Gaya MLA
ZEITHAML, Valarie A., Mary Jo Bitner, Dwayne D. Gremler.
Services marketing : integrating customer focus across the firm.
6th. ed.
dubuque:
McGraw-Hill Education,
2018.
Text.
Gaya Turabian
ZEITHAML, Valarie A., Mary Jo Bitner, Dwayne D. Gremler.
Services marketing : integrating customer focus across the firm.
6th. ed.
dubuque:
McGraw-Hill Education,
2018.
Print.