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The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business

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The essential roadmap for the new realities of selling when buyers are in charge
Sales and service are being radically redefined by the biggest communications revolution in human history. Today buyers are in charge! There is no more 'selling'—there is only buying. When potential customers have near perfect information on the web, it means salespeople must transform from authority to consultant, product narratives must tell a story, and businesses must be agile enough to respond before opportunity is lost.
The New Rules of Sales and Service demystifies the new digital commercial landscape and shows you how to stay ahead of the pack. Companies large and small are revolutionizing the way business gets done, and this book takes you inside the new methods and strategies that are critical to success in the modern market. Real-world examples illustrate the new marketplace in action, and demonstrate the brilliant utility of taking a new look at your customer and your business. This new edition has been updated to reflect the current reality of this rapidly-evolving sphere, with fresh strategies, new tools, and new stories. Whether you're an independent contractor, a multi-national corporation, a start-up, or a nonprofit, this book is your essential guide to navigating the new digital marketplace.

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Ketersediaan

01.0111239

658.8 SCO n

UMJ Central Library

Tersedia

Informasi Detail

Judul Seri

-

No. Panggil

658.8 SCO n

Penerbit

Toronto : John Wiley & Sons., 2016

Deskripsi Fisik

xi, 292 hlm.; 23x15 cm.

Bahasa

English

ISBN/ISSN

978-1-119-27242-7

Klasifikasi

658.8

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

1

Subjek

1. SELLING
2. CUSTOMER SERVICES
3. INTERNET MARKETING

Info Detail Spesifik

-

Pernyataan Tanggungjawab

-

Versi lain/terkait

Lampiran Berkas

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