Gaya APA
SMITH, Shaun, Joe Wheeler. (2002).
Managing the customer experience : turn customers into advocates .
London:
Prentice Hall.
Gaya Chicago
SMITH, Shaun, Joe Wheeler.
Managing the customer experience : turn customers into advocates.
London:
Prentice Hall,
2002.
Text.
Gaya MLA
SMITH, Shaun, Joe Wheeler.
Managing the customer experience : turn customers into advocates.
London:
Prentice Hall,
2002.
Text.
Gaya Turabian
SMITH, Shaun, Joe Wheeler.
Managing the customer experience : turn customers into advocates.
London:
Prentice Hall,
2002.
Print.