Gaya APA
LELAND, Karen, Keith Bailey. (2006).
Customer service for dummies (3rd. ed.).
New Jersey:
John Wiley & Sons.
Gaya Chicago
LELAND, Karen, Keith Bailey.
Customer service for dummies.
3rd. ed.
New Jersey:
John Wiley & Sons,
2006.
Text.
Gaya MLA
LELAND, Karen, Keith Bailey.
Customer service for dummies.
3rd. ed.
New Jersey:
John Wiley & Sons,
2006.
Text.
Gaya Turabian
LELAND, Karen, Keith Bailey.
Customer service for dummies.
3rd. ed.
New Jersey:
John Wiley & Sons,
2006.
Print.