Gaya APA
GUSTAFSSON, Anders, Michael D. Johnson. (2003).
Competing in a service economy : how to create a competitive advantage through service development and innovation .
San Francisco:
Jossey-Bass.
Gaya Chicago
GUSTAFSSON, Anders, Michael D. Johnson.
Competing in a service economy : how to create a competitive advantage through service development and innovation.
San Francisco:
Jossey-Bass,
2003.
Text.
Gaya MLA
GUSTAFSSON, Anders, Michael D. Johnson.
Competing in a service economy : how to create a competitive advantage through service development and innovation.
San Francisco:
Jossey-Bass,
2003.
Text.
Gaya Turabian
GUSTAFSSON, Anders, Michael D. Johnson.
Competing in a service economy : how to create a competitive advantage through service development and innovation.
San Francisco:
Jossey-Bass,
2003.
Print.