Gaya APA

GUTEK, Barbara A., Theresa Welsh. (2000). The brave new service strategy : aligning customer relationships, market strategies, and business structures . New York: Amacom.

Gaya Chicago

GUTEK, Barbara A., Theresa Welsh. The brave new service strategy : aligning customer relationships, market strategies, and business structures. New York: Amacom, 2000. Text.

Gaya MLA

GUTEK, Barbara A., Theresa Welsh. The brave new service strategy : aligning customer relationships, market strategies, and business structures. New York: Amacom, 2000. Text.

Gaya Turabian

GUTEK, Barbara A., Theresa Welsh. The brave new service strategy : aligning customer relationships, market strategies, and business structures. New York: Amacom, 2000. Print.