Gaya APA
KEININGHAM, Timothy, Terry Vavra. (2001).
The customer delight principle : exceeding customers' expectations for bottom-line success .
Chicago:
McGraw-Hill.
Gaya Chicago
KEININGHAM, Timothy, Terry Vavra.
The customer delight principle : exceeding customers' expectations for bottom-line success.
Chicago:
McGraw-Hill,
2001.
Text.
Gaya MLA
KEININGHAM, Timothy, Terry Vavra.
The customer delight principle : exceeding customers' expectations for bottom-line success.
Chicago:
McGraw-Hill,
2001.
Text.
Gaya Turabian
KEININGHAM, Timothy, Terry Vavra.
The customer delight principle : exceeding customers' expectations for bottom-line success.
Chicago:
McGraw-Hill,
2001.
Print.