Gaya APA
INGHILLERI, Leonardo, Micah Solomon. (2010).
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization .
New York:
Amacom.
Gaya Chicago
INGHILLERI, Leonardo, Micah Solomon.
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization.
New York:
Amacom,
2010.
Text.
Gaya MLA
INGHILLERI, Leonardo, Micah Solomon.
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization.
New York:
Amacom,
2010.
Text.
Gaya Turabian
INGHILLERI, Leonardo, Micah Solomon.
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization.
New York:
Amacom,
2010.
Print.