Gaya APA
HESKETT, James L., W. Earl Sasser, Jr., Leonard A. Schlesinger. (2003).
The value profit chain : treat employees like customers and customers like employees .
New York:
Free Press.
Gaya Chicago
HESKETT, James L., W. Earl Sasser, Jr., Leonard A. Schlesinger.
The value profit chain : treat employees like customers and customers like employees.
New York:
Free Press,
2003.
Text.
Gaya MLA
HESKETT, James L., W. Earl Sasser, Jr., Leonard A. Schlesinger.
The value profit chain : treat employees like customers and customers like employees.
New York:
Free Press,
2003.
Text.
Gaya Turabian
HESKETT, James L., W. Earl Sasser, Jr., Leonard A. Schlesinger.
The value profit chain : treat employees like customers and customers like employees.
New York:
Free Press,
2003.
Print.