Gaya APA
HEPPELL, Michael. (2006).
Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred .
Harlow:
Pearson Prentice Hall Business.
Gaya Chicago
HEPPELL, Michael.
Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred.
Harlow:
Pearson Prentice Hall Business,
2006.
Text.
Gaya MLA
HEPPELL, Michael.
Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred.
Harlow:
Pearson Prentice Hall Business,
2006.
Text.
Gaya Turabian
HEPPELL, Michael.
Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred.
Harlow:
Pearson Prentice Hall Business,
2006.
Print.