Gaya APA

RAYPORT, Jeffrey F., Bernard J. Jaworski. (2004). Best face forward : why companies must improve their service interfaces with customers . Boston: Harvard Business School Press.

Gaya Chicago

RAYPORT, Jeffrey F., Bernard J. Jaworski. Best face forward : why companies must improve their service interfaces with customers. Boston: Harvard Business School Press, 2004. Text.

Gaya MLA

RAYPORT, Jeffrey F., Bernard J. Jaworski. Best face forward : why companies must improve their service interfaces with customers. Boston: Harvard Business School Press, 2004. Text.

Gaya Turabian

RAYPORT, Jeffrey F., Bernard J. Jaworski. Best face forward : why companies must improve their service interfaces with customers. Boston: Harvard Business School Press, 2004. Print.