Gaya APA
RAMASWAMY, Rohit. (1996).
Design and management of service processes : keeping customers for life .
Reading:
Addison-Wesley Publishing Company.
Gaya Chicago
RAMASWAMY, Rohit.
Design and management of service processes : keeping customers for life.
Reading:
Addison-Wesley Publishing Company,
1996.
Text.
Gaya MLA
RAMASWAMY, Rohit.
Design and management of service processes : keeping customers for life.
Reading:
Addison-Wesley Publishing Company,
1996.
Text.
Gaya Turabian
RAMASWAMY, Rohit.
Design and management of service processes : keeping customers for life.
Reading:
Addison-Wesley Publishing Company,
1996.
Print.