Gaya APA
GROSS, T. Scott. (1991).
Positively outrageous service : new and easy ways to win customers for life .
New York:
MasterMedia Limited.
Gaya Chicago
GROSS, T. Scott.
Positively outrageous service : new and easy ways to win customers for life.
New York:
MasterMedia Limited,
1991.
Text.
Gaya MLA
GROSS, T. Scott.
Positively outrageous service : new and easy ways to win customers for life.
New York:
MasterMedia Limited,
1991.
Text.
Gaya Turabian
GROSS, T. Scott.
Positively outrageous service : new and easy ways to win customers for life.
New York:
MasterMedia Limited,
1991.
Print.