Gaya APA

DIJULIUS III, John R.. (2008). What's the secret? : to providing a world-class customer experience . New Jersey: John Wiley & Sons.

Gaya Chicago

DIJULIUS III, John R.. What's the secret? : to providing a world-class customer experience. New Jersey: John Wiley & Sons, 2008. Text.

Gaya MLA

DIJULIUS III, John R.. What's the secret? : to providing a world-class customer experience. New Jersey: John Wiley & Sons, 2008. Text.

Gaya Turabian

DIJULIUS III, John R.. What's the secret? : to providing a world-class customer experience. New Jersey: John Wiley & Sons, 2008. Print.