Gaya APA
HESKETT, James L., W. Earl Sasser, Jr., Leonard A. Schlesinger. (1997).
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value .
New York:
Free Press.
Gaya Chicago
HESKETT, James L., W. Earl Sasser, Jr., Leonard A. Schlesinger.
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value.
New York:
Free Press,
1997.
Text.
Gaya MLA
HESKETT, James L., W. Earl Sasser, Jr., Leonard A. Schlesinger.
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value.
New York:
Free Press,
1997.
Text.
Gaya Turabian
HESKETT, James L., W. Earl Sasser, Jr., Leonard A. Schlesinger.
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value.
New York:
Free Press,
1997.
Print.