Gaya APA

BARLOW, Janelle, Dianna Maul. (2000). Emotional value : creating strong bonds with your customers . San Francisco: Berrett-Koehler Publishers.

Gaya Chicago

BARLOW, Janelle, Dianna Maul. Emotional value : creating strong bonds with your customers. San Francisco: Berrett-Koehler Publishers, 2000. Text.

Gaya MLA

BARLOW, Janelle, Dianna Maul. Emotional value : creating strong bonds with your customers. San Francisco: Berrett-Koehler Publishers, 2000. Text.

Gaya Turabian

BARLOW, Janelle, Dianna Maul. Emotional value : creating strong bonds with your customers. San Francisco: Berrett-Koehler Publishers, 2000. Print.