Gaya APA

BROWN, Stanley A.. (1995). What customers value most : how to achieve business transformation by focusing on processes that touch your customers . Toronto: John Wiley & Sons.

Gaya Chicago

BROWN, Stanley A.. What customers value most : how to achieve business transformation by focusing on processes that touch your customers. Toronto: John Wiley & Sons, 1995. Text.

Gaya MLA

BROWN, Stanley A.. What customers value most : how to achieve business transformation by focusing on processes that touch your customers. Toronto: John Wiley & Sons, 1995. Text.

Gaya Turabian

BROWN, Stanley A.. What customers value most : how to achieve business transformation by focusing on processes that touch your customers. Toronto: John Wiley & Sons, 1995. Print.