Gaya APA

DAVIDOW, William H., Bro Uttal. (1989). Total customer service : the ultimate weapon . New York: Harper & Row.

Gaya Chicago

DAVIDOW, William H., Bro Uttal. Total customer service : the ultimate weapon. New York: Harper & Row, 1989. Text.

Gaya MLA

DAVIDOW, William H., Bro Uttal. Total customer service : the ultimate weapon. New York: Harper & Row, 1989. Text.

Gaya Turabian

DAVIDOW, William H., Bro Uttal. Total customer service : the ultimate weapon. New York: Harper & Row, 1989. Print.