Gaya APA

ROBINETTE, Scott, Claire Brand, Vicki Lenz. (2001). Emotion marketing : the hallmark way of capturing the heart of the consumer and building customers for life . New York: McGraw-Hill.

Gaya Chicago

ROBINETTE, Scott, Claire Brand, Vicki Lenz. Emotion marketing : the hallmark way of capturing the heart of the consumer and building customers for life. New York: McGraw-Hill, 2001. Text.

Gaya MLA

ROBINETTE, Scott, Claire Brand, Vicki Lenz. Emotion marketing : the hallmark way of capturing the heart of the consumer and building customers for life. New York: McGraw-Hill, 2001. Text.

Gaya Turabian

ROBINETTE, Scott, Claire Brand, Vicki Lenz. Emotion marketing : the hallmark way of capturing the heart of the consumer and building customers for life. New York: McGraw-Hill, 2001. Print.