Gaya APA
BERRY, Leonard L., A. Parasuraman. (1991).
Marketing services : competing through quality .
New York:
Free Press.
Gaya Chicago
BERRY, Leonard L., A. Parasuraman.
Marketing services : competing through quality.
New York:
Free Press,
1991.
Text.
Gaya MLA
BERRY, Leonard L., A. Parasuraman.
Marketing services : competing through quality.
New York:
Free Press,
1991.
Text.
Gaya Turabian
BERRY, Leonard L., A. Parasuraman.
Marketing services : competing through quality.
New York:
Free Press,
1991.
Print.