Gaya APA
CROSBY, Philip B.. (1984).
Quality without tears : the art of hassle-free management .
New York:
McGraw-Hill Book Company.
Gaya Chicago
CROSBY, Philip B..
Quality without tears : the art of hassle-free management.
New York:
McGraw-Hill Book Company,
1984.
Text.
Gaya MLA
CROSBY, Philip B..
Quality without tears : the art of hassle-free management.
New York:
McGraw-Hill Book Company,
1984.
Text.
Gaya Turabian
CROSBY, Philip B..
Quality without tears : the art of hassle-free management.
New York:
McGraw-Hill Book Company,
1984.
Print.