Gaya APA

PEARSON, Christine, Christine Porath. (2009). The cost of bad behavior : how incivility is damaging your business and what to do about it . New York: Portfolio.

Gaya Chicago

PEARSON, Christine, Christine Porath. The cost of bad behavior : how incivility is damaging your business and what to do about it. New York: Portfolio, 2009. Text.

Gaya MLA

PEARSON, Christine, Christine Porath. The cost of bad behavior : how incivility is damaging your business and what to do about it. New York: Portfolio, 2009. Text.

Gaya Turabian

PEARSON, Christine, Christine Porath. The cost of bad behavior : how incivility is damaging your business and what to do about it. New York: Portfolio, 2009. Print.