Gaya APA
PEPPERS, Don., Martha Rogers. (2005).
Return on customer : creating maximum value from your scarcest resource .
New York:
Doubleday/Currency.
Gaya Chicago
PEPPERS, Don., Martha Rogers.
Return on customer : creating maximum value from your scarcest resource.
New York:
Doubleday/Currency,
2005.
Text.
Gaya MLA
PEPPERS, Don., Martha Rogers.
Return on customer : creating maximum value from your scarcest resource.
New York:
Doubleday/Currency,
2005.
Text.
Gaya Turabian
PEPPERS, Don., Martha Rogers.
Return on customer : creating maximum value from your scarcest resource.
New York:
Doubleday/Currency,
2005.
Print.