Gaya APA
REICHHELD, Frederick F., Thomas Teal. (1996).
The loyalty effect : the hidden force behind growth, profits, and lasting value .
Boston:
Harvard Business School Press.
Gaya Chicago
REICHHELD, Frederick F., Thomas Teal.
The loyalty effect : the hidden force behind growth, profits, and lasting value.
Boston:
Harvard Business School Press,
1996.
Text.
Gaya MLA
REICHHELD, Frederick F., Thomas Teal.
The loyalty effect : the hidden force behind growth, profits, and lasting value.
Boston:
Harvard Business School Press,
1996.
Text.
Gaya Turabian
REICHHELD, Frederick F., Thomas Teal.
The loyalty effect : the hidden force behind growth, profits, and lasting value.
Boston:
Harvard Business School Press,
1996.
Print.