Gaya APA
FORD, Robert C. (Robert Clayton), 1945-, Cherrill P. Heaton. (2000).
Managing the guest experience in hospitality .
New York:
Delmar/Thomson Learning.
Gaya Chicago
FORD, Robert C. (Robert Clayton), 1945-, Cherrill P. Heaton.
Managing the guest experience in hospitality.
New York:
Delmar/Thomson Learning,
2000.
Text.
Gaya MLA
FORD, Robert C. (Robert Clayton), 1945-, Cherrill P. Heaton.
Managing the guest experience in hospitality.
New York:
Delmar/Thomson Learning,
2000.
Text.
Gaya Turabian
FORD, Robert C. (Robert Clayton), 1945-, Cherrill P. Heaton.
Managing the guest experience in hospitality.
New York:
Delmar/Thomson Learning,
2000.
Print.