Gaya APA
SASSER, JR., W. Earl, James L. Heskett, Christopher W.L. Hart. (1991).
The service management course: cases and readings .
New York:
The Free Press.
Gaya Chicago
SASSER, JR., W. Earl, James L. Heskett, Christopher W.L. Hart.
The service management course: cases and readings.
New York:
The Free Press,
1991.
Text.
Gaya MLA
SASSER, JR., W. Earl, James L. Heskett, Christopher W.L. Hart.
The service management course: cases and readings.
New York:
The Free Press,
1991.
Text.
Gaya Turabian
SASSER, JR., W. Earl, James L. Heskett, Christopher W.L. Hart.
The service management course: cases and readings.
New York:
The Free Press,
1991.
Print.