Gaya APA
NORMANN, Richard. (1991).
Service management: strategy and leadership in service business (2nd ed.).
New York:
John Wiley & Sons.
Gaya Chicago
NORMANN, Richard.
Service management: strategy and leadership in service business.
2nd ed.
New York:
John Wiley & Sons,
1991.
Text.
Gaya MLA
NORMANN, Richard.
Service management: strategy and leadership in service business.
2nd ed.
New York:
John Wiley & Sons,
1991.
Text.
Gaya Turabian
NORMANN, Richard.
Service management: strategy and leadership in service business.
2nd ed.
New York:
John Wiley & Sons,
1991.
Print.