Gaya APA

NORMANN, Richard. (1991). Service management: strategy and leadership in service business (2nd ed.). New York: John Wiley & Sons.

Gaya Chicago

NORMANN, Richard. Service management: strategy and leadership in service business. 2nd ed. New York: John Wiley & Sons, 1991. Text.

Gaya MLA

NORMANN, Richard. Service management: strategy and leadership in service business. 2nd ed. New York: John Wiley & Sons, 1991. Text.

Gaya Turabian

NORMANN, Richard. Service management: strategy and leadership in service business. 2nd ed. New York: John Wiley & Sons, 1991. Print.