Gaya APA
VANDERMERWE, Sandra., Christopher Lovelock, Marika Taishoff. (1994).
Competing through services : strategy and implementation .
New York:
Prentice Hall.
Gaya Chicago
VANDERMERWE, Sandra., Christopher Lovelock, Marika Taishoff.
Competing through services : strategy and implementation.
New York:
Prentice Hall,
1994.
Textbook.
Gaya MLA
VANDERMERWE, Sandra., Christopher Lovelock, Marika Taishoff.
Competing through services : strategy and implementation.
New York:
Prentice Hall,
1994.
Textbook.
Gaya Turabian
VANDERMERWE, Sandra., Christopher Lovelock, Marika Taishoff.
Competing through services : strategy and implementation.
New York:
Prentice Hall,
1994.
Textbook.