Gaya APA

RAPHEL, Murray, Neil Raphel, Janis S. Raye. (2005). The complete idiot's guide to winning customer loyalty . Indianapolis: Alpha Books.

Gaya Chicago

RAPHEL, Murray, Neil Raphel, Janis S. Raye. The complete idiot's guide to winning customer loyalty. Indianapolis: Alpha Books, 2005. Textbook.

Gaya MLA

RAPHEL, Murray, Neil Raphel, Janis S. Raye. The complete idiot's guide to winning customer loyalty. Indianapolis: Alpha Books, 2005. Textbook.

Gaya Turabian

RAPHEL, Murray, Neil Raphel, Janis S. Raye. The complete idiot's guide to winning customer loyalty. Indianapolis: Alpha Books, 2005. Textbook.