Gaya APA
LUCAS, Robert W.. (2005).
Customer service: building successful skills for the twenty-first century .
Boston:
McGraw-Hill.
Gaya Chicago
LUCAS, Robert W..
Customer service: building successful skills for the twenty-first century.
Boston:
McGraw-Hill,
2005.
Textbook.
Gaya MLA
LUCAS, Robert W..
Customer service: building successful skills for the twenty-first century.
Boston:
McGraw-Hill,
2005.
Textbook.
Gaya Turabian
LUCAS, Robert W..
Customer service: building successful skills for the twenty-first century.
Boston:
McGraw-Hill,
2005.
Textbook.